We feel you deserve the finest possible service. It is our intention to delight you with our level of service by guarantee is to do the following for you.
- A colour photo will be in our window as soon as possible.
- We will contact our current buyers and have them inspect the property as soon as possible.
- We will call you to discuss comments received from buyers each week.
- We will call you regularly to keep you informed of progress and strategies.
- We will supply you with a written report after each advertisement.
- We will keep you informed of all offers received and advise you of what to do next.
- We will do everything to achieve the highest possible price, as quickly as possible.
- Open your home for exhibition regularly after consulting with you.
- Report to you after each exhibition to discuss all activity.
- Protect your privacy and security by ensuring that all prospective purchasers are ‘qualified’ prior to inspections and are accompanied by a qualified real estate person.
- Be available at any time to discuss any problems or ideas you may have regarding the marketing of your property.
- Provide your property details and coordinate with other L.J. Hooker offices and other reputable and trustworthy real estate agents.
- Offer you priority one service through our network of 650 offices nationally and internationally and free referral service if moving interstate.
- Provide courteous and professional service from our trained and qualified personnel at all times.
- Uplift your property to the Internet as soon as photos are available.
If we are not living up to our guarantee you should contact the agency principal immediately. If your complaint is not acted upon within 24 hours then you may give us notice in writing of your intention to cancel our agreement.